Target audience

Physicians, Nurse Practitioners, Physician Assistants, Registered Nurses, Residents, and other healthcare team members

Learning Objectives

1. Outline the basic characteristics of a typical patient-provider encounter.
2. Identify patient, professional, and societal outcomes that are predicted by better communication.
3. See competent communication as a teachable and learnable skill.
4. Assess fundamental premises of successful communication.
5. Recognize features of patient-centered communication.
6. Observe how patient-centered communication aligns with patient-centered care.
7. Outline evidence-based best practices and exceptions in patient-provider communication.
8. Identify drawbacks to metaphors and figurative language in clinical communication.
9. Practice effective information seeking strategies that serve the three main purposes of patient-provider communication.

Speaker's Disclosures

Dr. Erin Donovan, speaker for this educational activity, has no relevant financial relationships with ineligible companies to disclose.

Planners' Disclosures

Michael Mackert, Komal Gandhi, Shayna Brewer, Erin Donovan, Brad Love, David Ring, planners for this educational activity, have no relevant financial relationships with ineligible companies to disclose.

The CME Advisory Committee, reviewers of this educational activity, have no relevant financial relationships with ineligible companies to disclose.

Accreditation Statement

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through joint providership of the Texas A&M University School of Medicine and the Center for Health Communication at the University of Texas at Austin to provide continuing medical education for physicians.

Disclosure Statements

Erin Donovan, PhD, faculty for this educational activity has no relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

The planners for this educational activity have no relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients.

Requirements for Successful Completion:

You must first complete the internet module AND complete the CME evaluation prior to receiving CME credit.

Requirements for Successful Completion
To receive contact hours for this continuing education activity, the participant must register for the course, attend the entire activity, and complete and submit the evaluation form. Once successful completion has been verified, a “Certificate of Successful Completion” will be awarded for 1.0 contact hours.

Conflicts of Interest
A conflict of interest occurs when an individual has an opportunity to affect or impact educational content with which he or she may have a commercial interest or a potentially biasing relationship of a financial nature. All planners and presenters/authors/content reviewers must disclose the presence or absence of a conflict of interest relative to this activity The activity’s Nurse Planner has determined that no one who has the ability to control the content of this CNE activity – planning committee members and presenters/authors/content reviewers – has a conflict of interest.

Accreditation Statement
This activity has been accredited for 1.0 CNE by University of Texas at Austin School of Nursing. University of Texas at Austin School of Nursing is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.

Education Disclaimer
The author(s) of this continuing education activity have made reasonable efforts to ensure that all information contained herein is accurate in accordance with the latest available scientific evidence at the time of publication. However, because information regarding medications, treatment guidelines, and other healthcare information is subject to constant change, the participant is advised to always confirm practice resources before applying any learned information in practice. Activities produced by UT Austin School of Nursing are intended solely for purposes of supplementing health care professionals’ knowledge. The opinions expressed in this educational activity are those of the speaker and do not necessarily represent the views of The University of Texas at Austin School of Nursing.