Full course description
Describe how communication in healthcare encounters predicts patient, professional, and public health outcomes.
Review evidence-based best practices for patient-centered communication.
Recognize some complexities that serve as exceptions to the general rules of effective communication.
This course provides an overview of communication strategies between patients and providers, with a particular focus on how better communication can improve health outcomes and avoid provider burnout. The course also covers the principles of effective patient-provider communication and suggests approaches to improving it.
Note that for the purposes of this course, we use the term "provider" to refer to all types of healthcare professionals, including physicians, doctors, nurses, surgeons, dentists, pharmacists, and all sorts of allied health professionals.
MEET YOUR INSTRUCTOR
Dr. Erin Donovan (PhD, 2008, University of Illinois at Urbana-Champaign) is an Associate Professor of Communication Studies in the Moody College of Communication, and Director of Interdisciplinary Education for the Center for Health Communication, at the University of Texas at Austin.
Dr. Donovan’s area of expertise is Interpersonal Health Communication. She specializes in how people communicate while coping with times characterized by stress, illness, and uncertainty. She has published more than seventy peer-reviewed academic articles, book chapters, and professional reports on the communication challenges faced by patients and health care professionals.
Dr. Donovan teaches courses on health communication, interpersonal communication, stress and coping, and communicating in health care settings. She works with undergraduate, graduate, and health profession students, as well as experienced professionals from health care organizations and academic medical centers.
Dr. Donovan has collaborated on funded research with the Robert Wood Johnson Foundation, the Texas Health and Human Services Commission, the LIVESTRONG Foundation, Austin Regional Clinic, Seton Network of Oncology, and the Texas Medical Disclosure Panel of the Texas State Legislature. To date, she has served as PI or co-PI on more than $7 million in research funding.
Having trouble registering for the course? Contact us and we'll get it fixed.
CONTINUING EDUCATION INFORMATION
Dr. Erin Donovan
Associate Professor of Communication Studies in the Moody College of Communication, and Director of Interdisciplinary Education for the Center for Health Communication, at the University of Texas at Austin
Continuing Medical Education (CME)
Physicians, Nurse Practitioners, Physician Assistants, Registered Nurses, Residents, and other healthcare team members
- Outline the basic characteristics of a typical patient-provider encounter.
- Identify patient, professional, and societal outcomes that are predicted by better communication.
- See competent communication as a teachable and learnable skill.
- Assess fundamental premises of successful communication.
- Recognize features of patient-centered communication.
- Observe how patient-centered communication aligns with patient-centered care.
- Outline evidence-based best practices and exceptions in patient-provider communication.
- Identify drawbacks to metaphors and figurative language in clinical communication.
- Practice effective information seeking strategies that serve the three main purposes of patient-provider communication.
Dr. Erin Donovan, speaker for this educational activity, has no relevant financial relationships with ineligible companies to disclose.
Michael Mackert, Komal Gandhi, Shayna Brewer, Erin Donovan, Brad Love, David Ring, planners for this educational activity, have no relevant financial relationships with ineligible companies to disclose.
The CME Advisory Committee, reviewers of this educational activity, have no relevant financial relationships with ineligible companies to disclose.
The University of Texas at Austin Dell Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The University of Texas at Austin Dell Medical School designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Requirements for Successful Completion:
You must first complete the internet module AND complete the CME evaluation prior to receiving CME credit.
Continuing Nursing Education (CNE)
University of Texas at Austin School of Nursing is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Requirements for successful completion: To receive contact hours for this continuing education activity, the participant must register, complete the entire course, pass the post-test with 80% or better, and complete and submit the evaluation form. Once successful completion has been verified, a "Certificate of Successful completion" will be awarded for 1.0 contact hours.
Learning outcome: Upon completion of this course, the registered nurse will report a plan to change practice related to increased knowledge of barriers that patients with mental illness face when seeking and receiving care, including use of stigmatized language by healthcare workers, which can contribute to these barriers.
Conflicts of Interest: A conflict of interest occurs when an individual has an opportunity to affect or impact educational content with which he or she may have a commercial interest or a potentially biasing relationship of a financial nature. All planners and presenters/authors/content reviewers must disclose the presence or absence of a conflict of interest relative to this activity.
The activity's Nurse Planner has determined that no one who has the ability to control the content of this CNE activity planning committee members and presenters/authors/content reviewers has a conflict of interest.
Joint Provider Statement: This CNE activity has been jointly provided by University of Texas at Austin School of Nursing collaboratively with UT Dell Medical School and Moody College of Healthcare Communications.
Time to complete this module: 60 minutes
Original release date: 04/08/2022
End date: 04/08/2024
*CME & CNE is not available after the end date